Biligual Customer Sales and Service Agents

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Job Description

One of In-TAC’s employer partner is seeking caring and engaging individuals to fill permanent, full-time, positions of Bilingual Customer Sales and Service Agents in their Contact Centre located in Toronto, preferably English and Mandarin/Cantonese, Japanese, Korean or French.

Our Agents are often our customer’s first point of contact with our company, which makes this position of the utmost importance to our continued success.

If you consider yourself a “people person”, take great pride in delivering memorable customer service, understand that customers expect our agents to answer calls promptly, courteously and professionally, then you may be a great fit for their team!

The Customer Service & Sales Agent position is also a great career opportunity to grow within the company.

We offer a competitive starting salary of $14.00/hr with a comprehensive benefits package.

  • Medical, dental insurance
  • Pension plan

As a Customer Sales and Service Agent in our Contact Centre, you will:

  • Handle inbound calls while offering the highest level of customer service, and providing information regarding flights, fares, destinations, special offers and other travel products.
  • Use our in-house reservation system to make new reservations or modify existing bookings.
  • Provide timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction. 
Job Qualifications



Scheduling Adherence:

  • Be available to attend and successfully pass a fourteen (14) week full-time paid training program.
  • Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays in a 24/7 operation.  


  • Ability to find creative solutions to complex customer situations.
  • Ability to work independently with a minimum of supervision.
  • Effectively manage multiple tasks concurrently. 


  • Customer service experience within a Call Centre environment
  • Previous travel industry experience
  • Working knowledge of computer applications and internet. 

Conditions of Employment: 

  • High school diploma or equivalence.
  • Eligible to work in Canada.
  • Willing to adhere to company’s grooming standards. 


  • English, Mandarin, and Cantonese or,
  • English and Japanese or,
  • English and Korean or,
  • English and French. 

Priority will be given to candidates completely fluent in English and the above language combinations. However, strong consideration will also be given to candidates fluent in English and one or more of the following languages: Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish. 


Employment equity is very important to us. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.


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