Customer Service Representative-Retail Banking


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Reference Number:
170713scot
Job Category:
Preferred Degree:
Unspecified
Job Type:
Full Time
Job Country:
Canada
Job Location:
Number of Jobs:
1
Experience (Years):
0-2
Created:
2017-07-13
Job Description

Customer Service Representative-Retail Banking

As a member of the branch service team, you are responsible for contribution to the overall success of the branch by meeting negotiated Service Excellence Activity goals while adhering to Bank security, operational and compliance procedures and policies.  Your negotiated goals include Service Excellence Activities, along with other objectives related to customer service standards, teamwork and personal development.  More specifically, you are responsible for meeting customer’s day-to-day transactional needs, resolving their service and maintenance related inquiries and directing sales opportunities to the appropriate sales officer.  You are responsible for contributing to the provision of human, straightforward and knowledgeable service through your daily interactions to foster a relationship of mutual trust and confidence with customers and other team members.

Major Accountabilities:

·         Increase customer satisfaction and loyalty through service excellence

·         Strengthen and retain profitable customer relationships through sales support

·         Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk

Job Qualifications

Qualifications:

$·         Strong computer and keyboarding skills

$·         Working knowledge of Service Excellence Activities

$·         Working knowledge of retail branch systems

$·         Able to work flexible hours

$·         Working knowledge of cash and document handling procedures

$·         College or university degree

$·         Great English communication skills

$·         Knowledge of Mandarin and Cantonese is essential

 


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