Global Technical Support

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Job Description


  • Analyze and correct customer data issues
  • Collaborate with interdisciplinary teams to resolve complex issues
  • Ensure global 24/7 support coverage with potential world travel for onsite support
  • Ability to work off hours, including evenings, nights, and on-call support some weekends.
  • Triage and analyze inbound issues raised by clients via our internet support portal
  • Forensically evaluate data and source code to troubleshoot difficult customer product defects
  • Provide recommended Java, PL/SQL and JSP code changes to internal development team
  • Provide timely resolution and make independent judgment calls for correcting faults for critical software
Job Qualifications


Knowledge and Education

  • Degree or Diploma in Computer Science, or equivalent experience

Skills and Experience

  • Aptitude for debugging software and data issues
  • Perseverance and effective problem solving skills
  • Must be able to obtain Level II NATO Secret security clearance
  • Superior interpersonal skills, and demonstrated ability to work with fellow teammates effectively

Nice to Have

  • Experience with SQL is a strong asset
  • Some knowledge of Oracle database administration
  • Application server administration experience (Oracle Weblogic, Apache)
  • Basic networking administration experience
  • Knowledge of Jaspersoft reporting software
  • Previous work in a customer-facing role
  • Linux administration and shell scripting
  • J2EE Java programming experience, root cause analysis
  • XML, JSON knowledge

You must be able to travel globally (as required) and able to obtain NATO II Secuirty Clearance.


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