Global Technical Support


Print this job
Reference Number:
MXI0624aMT
Job Country:
Job Location:
Created:
2016-06-24
Job Description

Responsibilities:

  • Analyze and correct customer data issues
  • Collaborate with interdisciplinary teams to resolve complex issues
  • Ensure global 24/7 support coverage with potential world travel for onsite support
  • Ability to work off hours, including evenings, nights, and on-call support some weekends.
  • Triage and analyze inbound issues raised by clients via our internet support portal
  • Forensically evaluate data and source code to troubleshoot difficult customer product defects
  • Provide recommended Java, PL/SQL and JSP code changes to internal development team
  • Provide timely resolution and make independent judgment calls for correcting faults for critical software
Job Qualifications

Requirements:

Knowledge and Education

  • Degree or Diploma in Computer Science, or equivalent experience

Skills and Experience

  • Aptitude for debugging software and data issues
  • Perseverance and effective problem solving skills
  • Must be able to obtain Level II NATO Secret security clearance
  • Superior interpersonal skills, and demonstrated ability to work with fellow teammates effectively

Nice to Have

  • Experience with SQL is a strong asset
  • Some knowledge of Oracle database administration
  • Application server administration experience (Oracle Weblogic, Apache)
  • Basic networking administration experience
  • Knowledge of Jaspersoft reporting software
  • Previous work in a customer-facing role
  • Linux administration and shell scripting
  • J2EE Java programming experience, root cause analysis
  • XML, JSON knowledge

You must be able to travel globally (as required) and able to obtain NATO II Secuirty Clearance.

 


Print this job
InTAC For your privacy and protection, when applying to a job online:
Do not provide your Social Insurance Number, credit card details or any other form of banking information to a prospective employer.

By applying to a job using InTAC.ca you are agreeing to comply with and be subject to the InTAC.ca Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.